Problem with Google Apps email account and BlackBerry

Google AppsGoogle Apps email accounts are treated differently from regular Gmail accounts. When setting up Gmail accounts in a BlackBerry device the @gmail.com domain flags the account as a Gmail account and specific backend setup for Gmail is done. However, with Google Apps email, the domain is @yourdomain.com and it isn’t identified as a Gmail account. The existing setup doesn’t provide a mechanism to specify that it’s a Gmail account and the specific Gmail support setup is not applied.

If you are having trouble receiving emails with Google Apps email accounts, when contacting your cell provider’s technical support mention GPOP. The email account has to be set up as a GPOP account which the BlackBerry service interfaces with.

Written by Jimmy on April 27th, 2007 with 7 comments.
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Get your own gravatar by visiting gravatar.com SC
#1. May 1st, 2007, at 5:38 PM.

You can download an updated client for your Google Apps domain at http://m.google.com/a - This program will let you access your Google Apps domain email on your BlackBerry

Get your own gravatar by visiting gravatar.com Jimmy
#2. May 7th, 2007, at 1:22 PM.

Thank you, SC, but with that client you lose the real-time push capability that you want to use with your BlackBerry.

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#3. August 29th, 2007, at 1:57 PM.

i managed to set up my google apps email account. you have to specify the email address as abc@yourdomain.com, but when asked for username, prefix it with “recent:” so, in this case it would be recent:abc@yourdomain.com. push email works.

Get your own gravatar by visiting gravatar.com Mark Gordon Bird
#4. January 25th, 2008, at 6:27 AM.

Hi

I had the same problem as this. I tried the recent: method, which did not work for me.

The solution for me was to go to O2’s email site, delete mu account for my old pop server and then add the account again. Hey Presto it worked fine and took seconds.

M

Get your own gravatar by visiting gravatar.com fo0tprintz
#5. March 22nd, 2008, at 6:37 PM.

my understanding is that rim has actually updated their systems to automatically detect if the domain is enabled with google apps.

http://www.blackberryforums.com/blackberry-network/119362-pushing-google-apps.html#post866543

i just tried deleting and re-adding a domain that i’ve had problems with and it looks works with instant push now enabled.

Get your own gravatar by visiting gravatar.com Shaun
#6. April 16th, 2008, at 7:40 AM.

When u set up your email account on the BIS website, did you need to put in all the other details, or did the server automatically figure them out?

Get your own gravatar by visiting gravatar.com red
#7. September 2nd, 2008, at 9:14 PM.

I think the way to install the correct application is explained on this google site:

http://www.google.com/a/help/intl/en/users/mobile.html

Although I agree that it’s a pain in the butt that you can’t use the normal application used for gmail.

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